One Year In A IT Project - Day 10

Nicholas Carr writes:

"There are two ways that big advances happen in business IT. One way is top down: the powers that be - IT departments and corporate executives - make a decision to bring a new system into a company, and employees are required, either happily or unhappily, to use the system. (...) The other way is bottom up: individual employees or business units begin using a new technology, without any formal imprimatur from higher-ups, and it proves so valuable that IT departments and corporate execs have no choice but to embrace it."