See Michael Krigsman about CRM implementation failures and end-user engagement.
November 07, 2007
Oliver Widder
I'm a IT-guy in Hamburg, Germany
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This is a great entry here. I remember the pains of this - and am applying them to learn from the lessons here while developing Web 2.0 strategies.
http://cooney.typepad.com/lauren_cooneys_blog/2007/11/why-mashup-supp.html
Posted by: Lauren Cooney | November 07, 2007 at 08:21 PM